Privacy Policy

Introduction

Buffalo Mechanical & Refrigeration ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit buffalomr.com or use our services.

We provide commercial and industrial HVAC and refrigeration services to businesses. We do not offer residential services, and this website is not directed at consumers seeking work on a private residence.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with its terms, please do not access or use our website or services.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

• Request a quote, estimate, or site assessment
• Submit our website contact form
• Call or email us directly
• Enter into a service or maintenance agreement
• Schedule service, maintenance, or emergency work

This information may include:

• Your name, job title, and business contact information (email, phone, mobile)
• Your company or facility name
• The address of the facility where work is to be performed
• Details about your equipment, systems, and service needs
• Billing and payment information (when you purchase services)
• Communication preferences, including SMS consent records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and visit, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Route your request to the branch nearest your facility
• Process service requests, appointments, and emergency dispatch
• Send you quotes, estimates, and service information
• Improve our website and services
• Send you marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

How Our Contact Form Works

When you submit our contact form, the information you enter is sent to us by email through a third-party email delivery provider. We do not sell it, and we do not feed it into an advertising platform. It is used to respond to your request and to administer any resulting service relationship.

SMS/Text Messaging Communications

Consent and Opt-In

When you provide a mobile phone number through our website forms or service requests, you may choose to opt in to receive text messages (SMS) from Buffalo Mechanical & Refrigeration. We offer two separate types of SMS communication:

• Transactional / Appointment Messages: By checking the box stating "I consent to receive transactional messages from Buffalo Mechanical & Refrigeration, related to my account, orders, or services I have requested," you consent to receive text messages about your scheduled service, including appointment confirmations, reminders, and technician arrival notifications.
• Marketing Communications: By checking the box stating "I consent to receive marketing and promotional messages from Buffalo Mechanical & Refrigeration," you consent to receive promotional text messages about our services, offers, and company updates.

Both opt-ins are voluntary and neither is required to use our services. You may opt in to one, both, or neither. Consent to marketing messages is never a condition of purchase.

Message Frequency and Charges

Message frequency varies with your service activity. For appointment messages, you may receive 2–4 messages per scheduled visit. For marketing messages, you may receive occasional promotional messages (typically no more than 4 per month). Message and data rates may apply based on your mobile carrier's plan.

How to Opt Out

You can opt out of SMS communications at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at contact@buffalomr.com or (979) 985-2628
• Unchecking the SMS opt-in boxes on our contact forms

Once you opt out, you will receive one final confirmation message, and then no further messages will be sent to that number unless you opt in again.

Help and Support

For help with SMS communications, reply HELP to any message or contact us at contact@buffalomr.com.

Supported Carriers

Our SMS service is available on most major U.S. carriers. Not all carriers are supported. Check with your carrier for availability.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party providers who help us operate our business, such as:

• Email delivery providers (used to deliver your contact-form submission to us)
• Website hosting and maintenance providers
• Analytics providers (such as Google Analytics), where enabled
• Payment processors
• Scheduling, dispatch, and customer-management software providers

These providers are contractually obligated to use your information only to provide services to us and to protect it.

Affiliates

Buffalo Mechanical & Refrigeration is a portfolio company of Buffalo Growth Partners. We may share information with our parent and affiliated companies for administrative, accounting, and shared-services purposes. Affiliates are bound by this policy.

Mobile Phone Number Sharing

We do not sell or rent your mobile phone number, and we do not share it with third-party marketers or advertisers. Your mobile number may be shared only with our SMS delivery provider (to deliver messages you consented to receive) and with service providers necessary to fulfill your service request. Those parties are contractually prohibited from using it for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, a court, government agency, or law enforcement).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We may use cookies and similar technologies to understand how our website is used. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies or to alert you when one is being sent; if you refuse cookies, some portions of our website may not function properly.

Analytics and Advertising

Where enabled, we use Google Analytics to analyze website traffic and usage, and we may use advertising measurement tools to understand which campaigns bring visitors to our site. These tools report trends in aggregate. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations (including tax, warranty, and contractor record-keeping requirements), resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications
• Data Portability: Request a copy of your data in a structured format

Texas residents may have additional rights under the Texas Data Privacy and Security Act. To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services are commercial in nature and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: